FREQUENTLY ASKED QUESTIONS

With Minurka Rent a car there are no unpleasant surprises.

 

Can I choose the brand or model of my car?

Our system books by categories (example: Economy 5 door), so there can be many models and brands for each category. Therefore it is not possible for us to guarantee, that you will get a specific model. If at the moment you receive the car we have availability of the one you want, then we will give it to you. The same thing with fuel; you cannot choose between petrol or diesel. Model, fuel and car colour will depend on the cars available in our office on pick up date.

 

Can I have a look to the rates before booking the car?

All you have to do is pick the rental dates and times, the car you want and you will be quoted a price. If you agree with this price, than you can go ahead with the booking.

 

What type of insurance is included in the price?

The price of the rent of the vehicle includes the collision insurance and own damages WITHOUT FRANCHISE (SCDW). 

 

Do you apply age restrictions for renting a car?

Minimum Age: 21 years. One year driving license minimum experience ."Young Driver" Supplement between 21 and 25 years of 5 € / day. Only "Groups A, B,C,C1,CC,CC+,J" can be rented.

 

Do I need a credit card to make my booking?

No. You can make a reservation without providing your credit / debit card details. We will ask for a credit / debit card upon delivery of the vehicle.

 

Who can drive the car?

Only those who have been added as drivers on the signed rental agreement as main or additional driver

 

Fuel Policy


The vehicle will be delivered full of fuel and the driver must return it full.

There will be no charges or advance charges for fuel.

 

Which documents do I need to receive my car?

Please bring your passport or ID card, drivers licence and credit card. If there are additional drivers, passport or ID card and drivers licence.

 

Can I take a car off of the island?

No. You are not allowed, not even within islands. You are not covered by our insurance.

 

Can I return the car in a different place than I received it?

Yes. You should indicate this when booking, as long as it is included in the ares that we operate.

 

Will I receive my car in the Airport?

Yes. You can pick up the car in front of the arrivals terminal, at the row 8 of the airport parking (P1) in front of the terminal 

 

Will I receive my car in the Port of Ciutadella?

Yes. You can pick up the car in front of the arrivals terminal, at  the port parking (Rental Car Parking) 

 

Can you deliver/pick up the car to my Flat/hotel ? Do I have to pay extra?

We can deliver your the vehicle to the address of your choice, as long as it is in the ares that we operate. Please indicate the full address of the pick-up/return correctly.

This service is free of charge.

 

How can I cancel my reservation? 

Simply calling our telephone +34 971 387 335 or sending an e-mail to reservas@minurka.com