General terms and conditions

MINURKA SLU B.07330343

 Inscrita en el R.M Tomo 2, sección 8, Folio 11, Hoja IM-39

Included in the price:



In case of any accidents or damages to the vehicle, the customer is required to fill out an accident report and deliver it to our office. Also, if the vehicle is stolen, the customer is required to report to the police and submit the complaint in our office.

Any accidents or damages to the vehicle not notified shall be construed as negligence by the customer and this may incur to additional charges.

The concerted third party insurance covers the renter and authorized drivers against liability by amount of seventy million euros (70.000.000.- €).


Not included in the price and considered extras:


  Insurance "Young driver" for drivers between 21-25 years old: €5/day

"Senior Driver" insurance for drivers over 75 years of age: € 5 / day.
Deliveries/return of vehicles outside office hours (21:00-8:00 H)

   Any accessory GPS, child seats, etc .. Prices are available to the customer at the time of booking on our website.


Not covered by any insurance:

It is the resposibility of the renter the following cases of loss or damage:



Credit cards/Debit cards

VISA, Mastercard, are accepted.



24 hours, 365 days a year.


Fuel policy

The vehicle will be delivered full of fuel and the driver must return it full.

There will be no charges or advance charges for fuel.


Traffic Fines

Minurka SL charges an administrative fee of  15 € (VAT included) to the client when we receive a traffic ticket. Minurka rent a car is obliged by law to provide information of the rente to the authorities in case of a traffic fine.

This fee does not include the payment of the traffic fine; The customer must pay the authorities directly.


Abandonment of the vehicle

Clients abandoning vehicles elsewhere than the agreed in the lease shall be liable for costs incurred for breach of contract. Moreover, apart from the daily rental fee, a charge of 50 € (VAT included) penalty will apply.



Standard or extreme cleaning

The rental price includes a standard cleaning of the vehicle, however, if the vehicle is returned extremely dirty, Minurka SL will be forced to charge for special cleaning.


Cancellation policy

Due to the circumstances derived from COVID-19 we do not apply any reservation cancellation fee. 

Late return of the vehicle

If the vehicle is returned later than the date agreed in the lease,  the customer will be responsible for payment of € 10 x hour (VAT included). 


Vehicle Deliveries / Pick-ups at the airport

Delivery/Return service at the airport will be done at Public Parking 1.


Vehicle Deliveries / Pick-ups in the Port of Ciutadella.

The delivery and collection in the Port of Ciutadella has no additional cost.